Forrester stelt dat het Sociale Web vijf tijdperken kent. Deze perioden zijn niet aansluitend, maar kunnen elkaar overlappen
- 1) Era of Social Relationships
People connect to others and share
2) Era of Social Functionality
Social networks become like operating system
3) Era of Social Colonization
Every experience can now be social
4) Era of Social Context
Personalized and accurate content
5) Era of Social Commerce
Communities define future products and services
Bron: Web Strategist via Tom Himpe.